Module 6 of 6 · about 63 min · Badge: Root Cause
Acting on results
Investigating an unsatisfactory result, and showing the fix worked.
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What you will learn
4 lessons and a case study
- 1Sign in
Starting an investigation
Treat an unsatisfactory PT result as a nonconformity, protect current results without changing the system, check the clerical trail first and place the cause in one of six categories.
Animated lesson · notes · check · about 11 minFree account - 2Sign in
Evidence and root cause
Judge when a retest of retained PT material is valid, gather the records for the test date, find the root cause with the five whys and a fishbone diagram, and check by calculation that the cause explains the score.
Animated lesson · notes · check · about 12 minFree account - 3Sign in
Corrective action, impact and effectiveness
Separate correction from corrective action, decide which reported results the problem touched and what to do about them, prove the fix worked with direct evidence, and write a record others can follow.
Animated lesson · notes · check · about 12 minFree account - 4Sign in
Proportionate responses, receipt problems and appeals
Size your response to a PT signal, from a short review of one questionable score to a full investigation, handle items that arrive in poor condition, and take suspected evaluation errors to the provider with evidence.
Animated lesson · notes · check · about 9 minFree account - CSign in
Capstone case: from an unsatisfactory potassium score to a closed CAPA
Follow one unsatisfactory potassium result through the whole cycle: the clerical check, records, retests, root cause, corrective action, look-back and proof that the fix worked.
Case study · about 15 minFree account